SENSEO COFFEE MAKER

Dear Valued Customer:

SENSEO® COFFEE MAKER

Philips has identified a safety problem which affects a number of Senseo® coffee makers produced between July 2006 & November 2008. Philips is committed to the well-being of its consumers and has decided to voluntarily recall the affected Senseo® machines and offer a replacement unit.

Affected units can be identified by model type, manufacturing location and production date. Please refer to the information below. Only units that meet the criteria in all categories are under recall:

Models: HD7810, HD7811, HD7815, HD7820, HD7832 and HD7890.

Colors: Black, Blue, Silver, Red, White

Unaddressed calcification in the coffeemaker from use of hard or medium water, when combined with an external electrical fault, can lead to obstruction of the overpressure release system causing boilers to suddenly separate possibly leading to injury. Per year, the risk is less than three per million and there have been no reported cases in the United States.

Philips would like to advise consumers as follows:

1 Please look at the sticker on the base plate of your Senseo® machine to identify the model number, manufacturing location and production week.
2 Please visit www.senseoexchange.com or call the toll-free phone number 1-866-604-0051 to register your product and receive further instructions and how to receive a free replacement unit. We intend to replace affected units with the same model product.

We wish to thank you for your cooperation and apologize for any inconvenience.

Kind regards,

Philips Consumer Care